Technical Support Advisor (Consumer Electronics Account | Work from Home*)
Work from Home opportunity for select LOB*
Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Top reasons to work with TDCX- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
- Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
- Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
- Recognize and adjust support approach to accommodate all levels of customer’s experience
- Communicate positively with team members, customers, and other partners
- High School Graduate
- Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
- Good understanding of consumer electronic products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong verbal and written communication skills in English
- Amenable to work rotating shifts
- Must have access to a quiet, secure room and a stable internet connection of at least 30 MBPs from a major national ISP (local neighborhood providers not accepted)
- Should be able to work from home and report onsite at Ortigas Center, Pasig City if and when required
How to Apply?
Source of Application: Job Boards - Jobstreet
Virtual Recruitment Hub
Send us your application through Jobstreet and begin your journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManilaVirtualRecruitment. Declare Jobstreet as the source of your application during your interview.
All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.