Aged Care Operations Assistant

Join Us as a Aged Care Operations Assistant 100% Remote!

This remote opportunity is for you!

Philippines candidates are eligible to work remotely for this Australia-based client position.

Key Responsibilities:

• Provide comprehensive administrative support to the management team, including handling correspondence, preparing reports, scheduling meetings, and maintaining accurate records.
• Manage and update resident information in the CRM system, ensuring data integrity, proper tracking of interactions, and timely generation of reports.
• Perform accurate and efficient data entry, and assist in basic data analysis to identify trends and support operational improvements.
• Assist in maintaining compliance with aged care regulations and standards by preparing, organising, and updating documentation for audits and inspections.
• Serve as a professional point of contact for residents, families, and staff, responding to inquiries and helping resolve issues in a timely manner.
• Support day-to-day operations such as coordinating resident admissions, monitoring and coordinating facility supplies, and assisting with staff scheduling.

Why You'll Love Working With Us:

• Fully remote work—enjoy flexibility and autonomy from anywhere!
• Dayshift schedule to fit your lifestyle.
• Competitive compensation package.
• A meaningful role where your admin and operations skills directly support high-quality care for elderly residents.
• Supportive team culture and opportunities to grow your skills in aged care operations, CRM management, and compliance.
• 100% work-from-home setup (subject to equipment and internet requirements).
• Government-mandated benefits, HMO coverage, and paid leaves.

What You'll Bring:

• Associate or bachelor's degree preferred, or strong equivalent experience in administration or operations.
• Proven experience in an administrative or operational support role, preferably within aged care, healthcare, or a similar service-focused environment.
• Demonstrated experience using CRM systems (data entry, maintenance of records, report generation, and basic user management).
• High level of accuracy and speed in data entry, with strong attention to detail.
• Familiarity with aged care regulations, standards, and best practices, or willingness to learn quickly.
• Experience with NDIS or similar regulatory frameworks is preferred but not required.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with Australian aged care software.
• Excellent written and verbal communication skills, confident dealing with residents, families, and internal stakeholders.
• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Solid problem-solving skills and the ability to work both independently and as part of a collaborative team.
• Genuine empathy and compassion, with a real interest in supporting elderly residents and improving their experience of care.

How to Apply:

• Send your most updated resume to: [email protected]

Take the next step in your compliance and administration career. Apply now and help us shape the future of business excellence. All from the comfort of your home!