Customer Support Specialist- Inbound
Sales Rain BPO Inc. Makati Full-time
Job Role-
Customer service role handles dental patients phone calls for scheduling, inquiries, payments, etc. for a dental company located in the United States.
Responsibilities:-- Perform eligibility and benefits verification for treatments and procedures.
- Reviewing patient bills for accuracy and completeness and obtaining any missing information.
- Take 60+ calls per day and handle patient’s needs, questions, scheduling, etc.
- Call insurance companies regarding any discrepancy in payments if necessary.
- Identifying any issues with the patient and solving inquiries.
- More than 1 year of US Healthcare experience (voice/blended account)
- Bachelor's Degree
- Experience with medical billing is a plus.
- Customer service skills and experience.
- Good to Excellent English communication skills is a MUST.
- Must be amenable to work in Night Shift.
- Must be amenable to work onsite on the 22nd Floor, The Peak Tower, 107 L.P. Leviste St, Makati, 1227 Metro Manila, Philippines.
- Company Christmas gift
- Company events
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- 8 hour shift
- 13th month salary
- Performance bonus
- English (Preferred)
Smart Outsourcing SolutionMandaluyong, 3 km from Makati
We are looking for a Customer Service Specialist to join our growing team. In this role, you will be responsible for handling customer inquiries via calls, chats, and emails with professionalism and empathy.
You will play a key part in ensuring...
Makati
Job Description
Posted on 9 September 2025
A Field Customer Service Specialist (FCSS) attends to the customer’s diverse needs, giving reliable and timely information in every call-based transaction (be it an inquiry or coverage approval). Also...
Integrated Management Services, Inc.Makati
and over 300,000 Filipinos nationwide.
As our Customer Service Specialist, you will work with the Customer Service Department to ensure that our clients feel valued and taken care of by the company. You will play a crucial role in assisting our clients...