Billing Analyst | Day Shift | Weekends Off | Temporary WFH

Open Doors to a New Kind of Challenge

Think fast, move smart, and thrive in a role that keeps the flow of service running in one of the world's most essential industries-automated entrances and access control. You don't need to move overseas to work on a world-class level. It's time to challenge yourself, step into a dynamic environment, and build a future you're proud of.

What You'll Be Doing

Be part of our client's team as a Billing Analyst and handle everything from service rate updates and job invoicing to call validation and urgent issue escalation. You'll manage service communications, coordinate with teams, and ensure billing accuracy-keeping operations seamless and sharp.

Job Overview

Work Setup: Temporary work from home | Clark, Pampanga

• Competitive Salary Package
• Temporary WFH arrangement
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What It Takes to Succeed

Knowledge, Skills & Abilities Required:

• At least 2 years of experience in a customer service role using relevant software
• Advanced MS Excel skills with high speed and accuracy
• Strong general computer proficiency
• Friendly and professional phone manner
• Keen attention to detail

Special Competencies Required:

• Strong time management skills and the ability to meet deadlines
• Effective communication across all levels
• Excellent organization and coordination of paperwork and reporting requirements
• Efficient and assertive problem-solving skills with a positive attitude
• Proven ability to multitask

Key Performance Indicators (KPIs):

• Consistent quality of work and attention to detail
• Efficient time management and prioritization skills
• Timely and complete processing of tasks and documentation according to standards
• Achievement of service-related budget targets
• Professional demeanor and presentation
• Full compliance with relevant policies, procedures, and safety standards

Safety Requirements:

• Must take reasonable care for personal safety and ensure actions do not negatively affect the health and safety of others
• Expected to follow all reasonable safety instructions and cooperate with communicated policies and procedures

Education Level:

• High school graduate or holder of a certificate in Business Administration or Customer Service

Additional Information:

• Physical demands: Light lifting only; no strenuous tasks involved
• Confidentiality requirements: Must handle pricing of services and works with discretion

• Update service rates and other relevant contract details
• Accept 15-20 calls daily and validate if calls are legitimate
• Manage workflow and assign jobs accordingly
• Confirm and verify job completion
• Manage service inbox and email communications
• Assess urgency and identify when calls should be prioritized or escalated
• Invoice completed jobs
• Coordinate with service teams to resolve invoicing issues
• Ensure accuracy of collected information
• Perform other related tasks as assigned

Who You'll Be Working With

At our client, every entrance matters, and every team member plays a part in building smarter, safer environments across the globe.

Welcome to Emapta Philippines!

Apply now and be part of the #EmaptaEra!