Customer Service Agents- with at least 6 months BPO experience -Competitive Salary (20-30k)+Benefits - Trinity Workforce Solutions

apartmentTrinity Workforce Solutions Inc placeCebu calendar_month 

Job Description

We are seeking a highly motivated Customer Service Representative to join our team. AT LEAST 6 MONTHS BPO EXPERIENCE! The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction.

Location: IT PARK, CEBU CITY / 1NITO TOWER / AS FORTUNA MANDAUE CITY

Qualifications:

  • SHS Graduates/ HS Graduates/ College Undergrad/ College Graduates
  • AT LEAST 6 MONTHS BPO/CALL CENTER EXPERIENCE
  • Good English Communication Skills
  • Excellent communication and interpersonal skills
  • Can converse well with customers
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Amenable working onsite/in the office
  • Amenable working in graveyard shift/any shifting sched
Perks
  • Competitive Salary Package (Earn up to 30k!)
  • HMO (Day-1)
  • Life Insurance
  • Leave/PTO Credits
  • Good working environment
  • Night Differential
  • Performance Bonus

Responsibilities:

  • Handle inbound and outbound calls and emails from customers with inquiries, complaints, or issues
  • Provide accurate and timely information to customers
  • Assist customers with placing orders, tracking shipments, and processing returns
  • Resolve customer complaints in a timely and professional manner
  • Collaborate with other departments to ensure customer satisfaction
  • Maintain accurate records of customer interactions and transactions
  • Meet or exceed customer service targets and goals
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