Deskside Technician Sr.

This role will also include a scheduling responsibility. They will work closely with the end user and Field Technicians to schedule to be assisted onsite for incidents and requests.

Remote Support Job Responsibilities:

• Diagnosing end-user system failures and implement repair solutions.
• Review all tickets for remote locations and determine if remote support is viable.
• Provide remote hardware/software support services to onsite client.
• Configuration and troubleshoot network devices in order to ensure connectivity from the PC to the Network.
• Diagnose printer and other peripheral devise failures and implement repair solutions.
• Providing installation and upgrading services of hardware and software.
• Monitor escalated tickets to Field Teams to ensure acknowledgement.
• Work closely with Field teams including partner vendors.
• Implementing virus detection and eradication procedures.
• Coordination of equipment moves between locations.
• Updating ServiceNow tickets with all required appointment information.

Required qualifications include:

• At least five (5) year deskside support experience.
• Experience scheduling or hardware/software dispatching preferred.
• Ability to install, configure and troubleshoot Active Directory and DNS for Active Directory, as well as skills necessary for Group Policy and Active Directory Security solutions.
• Preferred working experience of operating-system administration skills of Windows Server 2008-2019.
• Experience and knowledgeable in SCCM system
• Ability to troubleshoot Microsoft Windows and MAC OS, as well as applications
• Experience with ServiceNow or other ticketing tool highly preferred.
• Strong analytical and problem-solving skills.
• Strong communication skills.
• Ability to multi-task; Attention to detail, well organized, and able to set priorities
• Ability to work independently on multiple assignments without losing focus.
• Ability to document efficiently and effectively.
• Excellent attendance and schedule adherence.
• Excellent customer service even during stressful and tough situations
• Reliable and cooperative team player; displays consideration and respect for others, ability to earn the respect of peers and colleagues.

Technical Requirements:

• Stable internet connection for WFH setup; backup mitigation. 50-100mbps