Customer Support Specialist ( Banking )

The Client Support Specialist is responsible for delivering high-quality Level 1 (L1) technical and operational support services, ensuring the highest level of participant satisfaction across all touch points. This role requires a comprehensive understanding Client systems, products, and services to effectively address client needs and resolve issues promptly.

In addition to technical and operational expertise, the role emphasizes building and nurturing strong relationships with internal teams and external stakeholders. The Specialist serves a key liaison, promoting seamless communication and collaboration to support service excellence and continuous improvement.

QUALIFICATIONS:

 Must be a graduate of any Business, Information Technology or related discipline.

 At least 3-5 years’ experience in the field of client support services

 Client Relationship Management – Ability to build trust and maintain strong participant partnerships.

 Complaint & Case Handling – Skilled in managing inquiries and escalations with SLA focus.

 Service Communication – Delivers the message clearly

 Client Relationship Management – Ability to build trust and maintain strong participant partnerships.

 Complaint & Case Handling – Skilled in managing inquiries and escalations with SLA focus.

 Service Communication – Delivers the message clearly

 Process Improvement & Analytics – Uses data and root cause analysis to drive efficiency.

 Audit & Compliance – Ensures audit readiness and governance discipline.