Customer Service Associate

Transec BPO Solutions Inc. is hiring a Full time Customer Service Associate role in Pasig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• Saturday: Morning, Afternoon
• Sunday: Morning, Afternoon
• 1 year of relevant work experience required for this role

• HMO, life insurance, and incentives
• Represent one of the top leading brands in PH
• Non-toxic account with real work-life balance

• Assist customers via phone, email, and chat regarding product information, price inquiries, complaints, delivery follow ups, placing of orders, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.

• Open to fresh graduates with no experience.
• 6 months experience in customer service is a plus.
• Basic knowledge in using Microsoft Word and Excel.
• Understandable writing and speaking skills in both English and Filipino.