Order Management Specialist - Client Operations
Order Management Specialist (Client Operations)
Location: This role follows a hybrid work arrangement. The office is located at the 10th and 11th Floors, Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila.
Now is the time to bring your expertise to Client Operations role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.
In this role, you will hold a position that will be the primary point of contact for all post-sales client requests. This position will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include pre-qualification of accounts, product pricing, research, configuration and product information.
Along the way, you will identify and drive continuous process improvement efforts.
What to Expect
We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.
We offer all the benefits you expect—health, dental, vision, PTO—plus:
- Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
- Group Life Insurance
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
Leadership: The Manager for this role is Diana Yuson, Director of Client Operations. Diana is based in Manila and leads a total of 100 teammates.
You will get to:
- Research technical information on product requests and ensure access to procurement.
- Responsible for correct and accurate order processing
- Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
- Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Client Operations Specialist, you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
We are looking for:
- Bachelor’s degree in any course/ Associate level
- 2 years’ work experience pricing models, supply chain, order management, logistics and sales life cycle
- Experience working in IT/BPO industry is preferred
- Good communication skill both written and verbal
- Received 35+ industry and partner awards in the past year
- $9.2 billion in revenue
- #20 on Fortune’s World's Best Workplaces™ list
- 14,000+ engaged teammates
- Recognized as a Great Place to Work in the year 2022 and 2023
- $1.4M+ total charitable contributions in 2023 by Insight globally
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.