Customer Excellence & Admin (Remote)

About the Role

Doctor Clean Pte Ltd is looking for a dedicated and customer-focused individual to join us as a Customer Service & Admin team member. This fully remote role involves communicating with customers, introducing our cleaning services, coordinating with our cleaning team, and providing administrative support.

You will play a key role in ensuring smooth customer experiences and promoting our services confidently.

• Monday to Saturday
• 8:00 AM to 5:00 PM / 3:00 PM to 12:00 AM

Must be able to work overtime when necessary

• Communicate with customers via WhatsApp, social media, email, and our website.
• Introduce and promote our cleaning services professionally.
• Handle enquiries, quotations, booking arrangements, and follow-ups.
• Coordinate job schedules and updates between customers, the cleaning team, and management.
• Maintain a high level of customer satisfaction through timely and clear communication.
• Perform administrative duties such as data entry, documentation, and other tasks assigned by management.
• Upsell and highlight relevant cleaning services confidently.
• Assigning Job Schedules to the relevant team.
• Handling Incident Reports with customers and team members.

• Strong written and verbal communication skills.
• Confident in promoting and explaining services to customers.
• Responsible, organised, and able to multi-task in a remote environment.
• Good problem-solving skills with a positive attitude.
• Ability to work independently with minimal supervision.
• Previous experience in customer service or admin is an advantage.
• Comfortable using basic online tools (WhatsApp Web, email, Google Workspace, simple CRM).
• Willing to commit to OT when required.
• Successful Candidates will be required to fly up to 3 times a year to Singapore for training and development and site visits.

• Fully remote working arrangement.
• Training on services and internal systems.
• Supportive team environment with growth potential.
• Opportunity to be part of a stable and expanding Singapore cleaning company.
• Young, dynamic company.