Sales Manager - BPO

Job Summary:

The Sales Manager will also monitor team performance, optimize sales processes, and collaborate cross-functionally to resolve customer issues.

• Lead and supervise the Sales Representative team to achieve monthly and quarterly sales quotas.
• Oversee inbound and outbound sales efforts for both existing accounts and new customer acquisition.
• Ensure the team prepares and delivers accurate, timely quotations using the client’s ERP system.
• Support Sales Representatives in negotiating pricing, payment terms, and sales conditions.
• Monitor pre-sales support and post-sales follow-up to ensure a seamless customer experience.
• Foster strong, long-term client relationships through regular engagement and proactive communication.
• Plan and oversee telemarketing campaigns to warm and cold leads provided via CRM.
• Track, analyze, and report on KPIs such as call volume, conversion rates, and customer satisfaction.
• Collaborate with other departments to escalate and resolve complex customer issues and provide insights for product improvement.
• Ensure the team has a deep understanding of products and services, enabling them to address customer queries effectively.

• Minimum of 2 years of sales experience.
• Proven B2B sales experience, ideally in handling a wide range of products and services, with exposure to the US market.
• Experience in the medical/healthcare industry is a plus but not required.
• Excellent communication and leadership skills, both verbal and written.
• Strong negotiation, pricing, and deal-closing skills.
• Ability to build, mentor, and maintain a high-performing sales team.
• Experienced in both inbound and outbound sales, with a track record of achieving revenue targets.
• Proficient in CRM systems and ERP platforms for sales tracking and reporting.