[ref. b28827517] Customer Service Representative | Work From Home - Quezon City

We’re Hiring: Customer Service Representative!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Night Shift

Job Description:

Pop in and have a coffee with teammates.

Duties / Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries. Communicating with customers through various channels.
• Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions.
• Processing requests, forms, and applications. Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification and requirements:

• Open to weekend coverage
• Open to work different shifts ( Morning, Mid, Nightshift)
• Great spoken and written English
• History of working with US & AU clients preferred
• Knowledge of Zendesk or other CRM/ticket management tools is an advantage

Non-negotiable skills & requirements:

• The candidates should also take the eSkill assessment prior to being interviewed
• They will go through two interviews before being hired
• Must have their own Fiber connection at home, apart from the ISP that CS will install, this should serve as their back up. CS Fiber ISP may take up to 6 to 8 weeks to get installed, also would depend on location if serviceable or not
• Be attentive to pre-onboarding instructions by the client
• Clear and natural speaking style, with appropriate tone and pace

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**