BPO Quality Assurance Supervisor
Premier BPO Inc. Quezon City Full-time
Quality Execution & Oversight
- Supervise day-to-day QA operations across assigned campaigns
- Ensure accurate, fair, and consistent application of QA scorecards
- Review and validate QA evaluations for accuracy and alignment with standards
- Monitor quality trends and identify recurring agent or process issues
- Lead, coach, and develop QA Analysts through regular 1:1s, huddles, and feedback sessions
- Address QA analyst performance gaps with structured coaching plans
- Ensure QA analysts maintain objectivity, professionalism, and audit integrity
- Foster a culture of consistency, accountability, and continuous improvement
- Partner closely with Operations leaders to align on quality expectations
- Communicate QA findings clearly and professionally to Ops teams
- Support calibration sessions with Operations and Training
- Provide actionable feedback that improves agent performance without bias
- Prepare and deliver regular QA reports and trend analyses
- Conduct root cause analysis on quality failures and defects
- Recommend corrective actions and preventive measures based on data
- Track action plans and follow-through with stakeholders
- Ensure adherence to client, regulatory, and internal compliance standards
- Flag potential quality or compliance risks to the QA Manager promptly
- Support internal and external audits as required
- Enforce ethical QA practices with zero tolerance for score manipulation or favoritism
Victor Consunji Development CorporationQuezon City
Duties and Responsibilities:
• Verifying the implementation and operation of the quality assurance and control systems, by planning and conducting internal quality audits and inspection activities on head/corporate and site offices.
• Verifying...
Quezon City
that all documents used in all areas are updated and controlled.
Qualifications/Requirements
QUALIFICATIONS:
• Bachelor’s Degree in Food Technology, Engineering or other related food-related discipline.
• At least 2 years related work experience as a QA...
Care PhilippinesQuezon City
with communities, partners, and donors to deliver sustainable programs in emergency response, education, health, livelihoods, and climate resilience.
We are looking for a skilled PeopleSoft Quality Assurance Analyst to join our team. In this role, you will play...