Service Manager - Dumaguete - Tagbilaran

Job Summary:

• The Service Manager ensures that the customers’ needs are met, vehicles are fixed right the first time; increases focus on business growth, profitability, and employee satisfaction. Oversees all activities of the Service Department including monitoring department finances, customer service, monitoring inventory, merchandising, and repairs.

Duties and Responsibilities:

• Maintains warranty claim processing procedures that permit prompt settlement and the simplification of tracking payments.
• Ensures high-quality service and repairs are provided to every customer and customer receives prompt response or status of repairs; maintains a clean, professional environment.
• Ensures high-quality service and repairs are provided to every customer; maintains a clean, professional environment.
• Maintains high ethical standards in daily activities.
• Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.
• Delivers the right car in perfect condition every time.
• Monitors the flow of work in the Parts & Service Department and intervenes as needed to ensure work is accomplished.
• Works with all dealership personnel to ensure customer satisfaction.

Skill Requirements:

• Working knowledge in the automotive industry.
• Knowledge in the use of Microsoft Office applications
• Can deal with different personalities
• Unquestionable integrity
• Excellent organizational and management skills.
• Effective facilitation skills to reach consensus among diverse constituencies in multiple locations.

Other Requirements:

• Candidate must possess at least a Bachelor's/ Degree, Post Graduate Diploma / Master's Degree, Engineering (Mechanical), or equivalent.
• At least 3 years (s) of working experience in the related field is required for this position.
• Assistant Manager / Managers specializing in Engineering - Mechanical/Automotive or equivalent.
• Full-Time position(s) available.