Assistant director (gov)

placeParañaque calendar_month 

Job Description

Posted on 21 April 2025

Assistant Director of Service Desk
  • Responsible for leading a team of support representatives to ensure the success and satisfaction of end-user support. This position will also be responsible for ensuring that data from end users is reported properly throughout the organization, along with ensuring the team is focused on the success of our platform and products. This position requires exceptionally strong time-management skills, leadership ability, strong verbal and written communication skills, superior customer service skills, and strong technical abilities.

Qualifications/Requirements

5 years of IT Support management experience, strong technical knowledge of personal computers, printers, network equipment, Windows 10, MS Office 2013/2016 Suite, and general network troubleshooting. Must excel under pressure, adapt in dynamic environments, work independently and collaboratively, and have a proven track record in service improvement and ticket management.

Strong skills in first-line incident diagnosis and resolution are essential.

Work location

CITY OF PARAÑAQUE, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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