Application Support Engineer with Appian experience
YONDU INC. Taguig
Provide product and service production support ensuring effective end-to-end functionalities under the supervision of the Application Support Manager.
- Create and monitor product and service performance metrics.
- Perform analysis on service or product functionalities and recommend improvements.
- Consult with the development team, level 3 support, internal clients, and external clients to improve product or service performance.
- Maintain and update technical architectures, configurations, system credentials, processes, and procedures.
- Investigate and resolve incident and problem tickets.
- Establish the root causes of incidents and escalating serious concerns to service management.
- Create and maintain run guides, MOPs (Method of Procedure), and training programs for every enhancement or revision to the product or service.
- Code migration and deployments across environments to ensure continued and synchronized functionality.
- Provide support during implementation and change activities.
- Review and assess change request activities.
- Lead the implementation of patches, parameter changes, fixes, and maintenance activities.
- Review and assess service transition documents and activities.
- At least 2-5 years of experience in technical support.
- Working knowledge of SQL databases, data transformation, network configurations, operating systems, and infrastructure (cloud and on-premises).
- Working knowledge of front-end and back-end programming languages, such as Java, .NET, ReactJS, JavaScript, Kotlin, Swift, Flutter.
- Advanced proficiency in determining the causes of application errors and repairing them.
- Demonstrable experience as an application support engineer in a related field.
- Ability to keep up with innovation in application design.
- Exceptional ability to provide front-end support to internal departments and web-based clients.
- Exceptional communication skills.
KMC SolutionsMakati, 5 km from Taguig
Role Description
The Application Support Engineer/Senior Product Support Specialist will play a pivotal role in ensuring the success and satisfaction of SOCi’s clients by providing expert-level support for our products.
This individual...
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White Cloak Technologies, Inc.Pasig, 6 km from Taguig
Flutter.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Demonstrable experience as an application support engineer in a related field.
• Ability to keep up with innovation in application design...