Content Writer l Hybrid l Uptown Mall BGC l Apply Now

Qualifications:

• Native-level English speaker with impeccable grammar and attention to detail
• Ability to grasp technical concepts and translate them into clear, concise language
• Minimum of 2 years of experience in technical writing, help center writing, product writing, customer support or operations writing
• Flexibility to handle multiple projects simultaneously and a proactive approach to problem-solving
• Bachelor's Degree or 2 years completed in college
• Amenable to work hybrid set up, Uptown Mall Tower 1, BGC

Responsibilities:

• Produce high-quality documentation: Create comprehensive and user-friendly content, including help site articles, in-app help, standard operating procedures (SOPs), support agent troubleshooters, and canned responses.
• Collaborate with stakeholders: Partner with internal teams to identify documentation needs, ensure accuracy, and improve the user experience.
• Deliver content under tight deadlines while minimizing the need for revisions.
• Tailor content to different audiences, including technical teams, marketing personnel, and end-users.
• Process content requests: Efficiently manage briefs, define deliverables, and provide accurate effort estimations.