Incident Manager
NYGC Services, Inc. Manila Full-time
Job Qualification:
- Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field
- At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations
- Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction
- A solid understanding of the ITIL Incident & Change Management process
- Experience and knowledge of change management principles, methodologies and tools
- Willingness to render rotating shifts and should have no preference to schedule
- Possesses strong attention to detail, leadership, problem solving and analytical skills
- High level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management
- Responds adequately to inquiries and complaints
- Managed multiple high priority initiatives in a fast paced, highly technical environment
- Experienced with any ticketing system, but experience in HDA ticketing tool is a
- ITIL Certification is a plus
NOTE: Kindly share your resume to isw••••••@nygci.com
NYGC Services, Inc.Quezon City, 10 km from Manila
Job Qualification:
• Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field
• At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations
• Strong verbal and written...
EastWest BankMakati, 6 km from Manila
About the Job
Location: Makati
Corporate Title: Senior Manager
Work Arrangement: Hybrid
Our Information Security and Data Protection team is looking for experienced professionals to join us in Makati with the role of Security Incident Management...
Safeway Philtech IncTaguig, 12 km from Manila
Job Description
Major Incident Manager
About the Role
You will lead high-impact incident response efforts across a complex technical environment. You will coordinate cross-functional teams, ensure rapid service restoration, and uphold best...