Senior IT Support Technician - Hybrid
Why Join enablesGROUP?
Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.
Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.
At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.
We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.
Our Perks & Benefits include:
- Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.
- 20 leave credits for vacation, emergencies, sick days, and even your birthday! ?
- Endless opportunities for career advancement with annual performance reviews and salary increases.
- Company-provided laptop to set you up for success.
- Convenient office location in Pasig, at the heart of Manila, accessible to all.
- Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
- In-house learning & development programs with access to the latest in AI and technology.
Location: Ortigas, Pasig, PH
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM (Hybrid | 3x Onsite, 2x WFH)
Job Summary
The Senior IT Support Technician is responsible for providing timely, effective and customer-focused technical support across the office. The role also supports technology systems, hardware, software and users to ensure efficient day-to-day operations and minimise downtime across Australia.This position plays a key role in maintaining reliable IT infrastructure, assisting employees with technical issues, supporting cybersecurity practices and contributing to continuous improvement initiatives across the client's offices.
Key Responsibilities- Provide first and second level IT support to end users across the business.
- Troubleshoot and resolve hardware, software, network and system issues in a timely manner.
- Install, configure and maintain desktops, laptops, mobile devices, printers and peripheral equipment.
- Set up and manage user accounts, permissions and access within business systems.
- Assist with onboarding and offboarding processes, including device setup and system access.
- Support Microsoft 365 applications, email systems and collaboration tools.
- Monitor IT systems and escalate complex issues where required.
- Maintain accurate IT documentation, asset registers and support records.
- Assist with cybersecurity practices including password management, updates and user awareness.
- Coordinate with external vendors and service providers when required.
- Support system upgrades, projects and technology rollouts.
- Ensure compliance with company policies, procedures and IT security standards.
Qualifications:
- Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
- Knowledge of networking concepts including Wi-Fi, VPNs, switches and basic troubleshooting.
- Experience with hardware installation, maintenance and diagnostics.
- Understanding of Active Directory, user account administration and permissions management.
- Familiarity with ticketing/helpdesk systems and remote support tools.
- Ability to troubleshoot software and application issues effectively.
- Understanding of cybersecurity principles and best practices.
- Experience supporting mobile devices and printers.
- Strong documentation and record-keeping skills.
- Ability to learn and adapt to new technologies and systems.