Analyst, Payroll Specialist (Fixed Term Contract)

What you'll do:

Your ability to handle sensitive issues with discretion while keeping abreast of regulatory changes will be key to your success. This is an opportunity to make a tangible difference in how people experience their workplace while developing your own skills within one of the world’s leading financial institutions.

• Provide Tier 1 level support to all employees and stakeholders by managing HR inquiries with accuracy, sensitivity, and a client-focused approach.
• Create, assign, escalate, and resolve cases in line with standard operating procedures while building trusted relationships to ensure effective issue resolution.
• Act as the main point of contact for Payroll and Compensation and Benefits cases by offering guidance on matters such as payroll-related matters, benefits, time-keeping, long-term absences, flexible working requests, and more.
• Support internal and external HR audits by ensuring documentation is complete, accurate, and compliant with company policies and legal requirements.
• Oversee document management processes by maintaining up-to-date personnel records for all employees.
• Support various HR projects by providing input on business requirements and operational readiness as well as collaborating with other Centers of Excellence such as Payroll and Benefits.
• Coach managers and employees on using self-service tools like Workday while educating them on relevant processes through user guides and direct support.
• Maintain a central repository for all HR Shared Services processes by documenting changes clearly and communicating updates across the team.
• Investigate complex customer escalations or complaints from within your aligned business area or junior members of the team to ensure timely resolution.

What you bring:

You are adept at building trust through clear communication—whether coaching colleagues on new systems or resolving sensitive ER cases—and your professionalism underpins everything you do. Above all else, your commitment to continuous learning means you are always ready to adapt as regulations evolve or new challenges arise.

• A degree in Business Administration, Human Resources or a related field—or equivalent work experience demonstrating strong foundational knowledge.
• Professional certification such as SHRM-CP or HRCI-PHR is highly desirable for demonstrating your commitment to best practice standards.
• Proven experience handling generalist HR functions including advisory roles within shared service centre environments where influencing skills are essential.
• Familiarity with payroll systems and HR platforms such as Workday, ServiceNow, Salesforce, or similar case management tools.
• Proficiency in Outlook, Excel, PowerPoint, Teams, and SharePoint for daily operations and reporting.
• Solid knowledge of local payroll processes and mandatory government benefits.
• Demonstrated understanding of employment legislation (including HIPPA), banking regulations, data privacy requirements and their impact on employment practices.
• Process mapping skills coupled with proven ability to suggest or implement process improvements that drive efficiency within the HR Team for Payroll and C&B.
• Strong literacy and numeracy sufficient for complex letter writing, statistical analysis of performance data and detailed calculations required for payroll processing.
• Excellent interpersonal communication skills enabling you to inform sensitively across all levels while maintaining confidentiality at every stage.
• Ability to prioritise workload effectively when managing projects or responsibilities simultaneously without compromising attention to detail.