[ref. e60401500] Technology Support Engineer (Cisco ACI) New

Role Overview

This role involves both support and implementation, addressing critical system escalations and driving deployment projects with minimal supervision.

• Act as the Subject Matter Expert (SME) for Cisco Application Centric Infrastructure (ACI), leading the technical delivery of high-impact projects.
• Design, configure, and implement Software-Defined Network environments, focusing on Cisco ACI.
• Coordinate and execute software upgrades and preventative maintenance for enterprise networking equipment.
• Conduct seamless migrations from traditional infrastructure to modern ACI-based networks with minimal business disruption.
• Troubleshoot and resolve complex network-related incidents, collaborating with support vendors and internal teams.
• Develop architectural documentation including high- and low-level designs, testing frameworks, and use cases.
• Provide technical oversight and act as the escalation point for high-severity issues, including out-of-hours support when required.
• Support presales activities, translating client goals into feasible network solutions.
• Evaluate existing environments and deliver technical assessments and improvement plans.
• Remain up-to-date with evolving network trends and technologies to continuously improve the organization's infrastructure approach.

• 5+ years of hands-on experience in enterprise network environments with a specialization in Cisco ACI.
• Strong working knowledge of Cisco operating systems: IOS, IOS-XE, IOS-XR, and NX-OS.
• Proficient in diagnosing complex issues within data center and enterprise networks.
• Experience with the deployment and support of Cisco network hardware including Nexus, ASR, and Catalyst devices.
• Cisco certification such as CCNP Data Center or DevNet credentials is highly desirable.
• Familiarity with virtualization platforms (e.g., VMware, RedHat) and other data center technologies is a plus.
• Excellent communication, collaboration, and mentoring skills.