Customer Service Agent | Fast Virtual Process | June Batch

About the role

This is an exciting opportunity to join TTEC Cebu 2' as a Customer Service Agent. You will be responsible for providing excellent customer service and support to our clients in a fast-paced, virtual environment. This is a full-time role based in Pasay City, Metro Manila.

1. Respond to customer inquiries and requests via phone, email, and chat
2. Resolve customer issues and complaints in a professional and timely manner
3. Provide product and service information to customers
4. Update customer records and documentation
5. Collaborate with team members to ensure a consistent customer experience
6. Adhere to company policies and procedures

1. 1-2 years of experience in a customer service or call centre role
2. Excellent communication and interpersonal skills
3. Strong problem-solving and decision-making abilities
4. Proficient in English, both written and verbal
5. Comfortable working in a fast-paced, virtual environment
6. Ability to work flexible hours, including nights and weekends

What we offer

At TTEC Cebu 2', we are committed to providing a supportive and rewarding work environment. Some of the key benefits include:

1. Competitive salary and performance-based bonuses
2. Comprehensive health and wellness package
3. Opportunities for career development and advancement
4. Flexible work arrangements, including work-from-home options
5. Team-building activities and social events

About us

Join us and be a part of our dynamic and talented team!

Apply now for this exciting opportunity!