JPMorganChase Philippines Open House May 11 2026 - Entry Level Specialist

You will work closely with team leads and peers, support business priorities, and help deliver high-quality outcomes for internal and external stakeholders.

As a Hiring Event Pooling candidate, you may be matched to various entry-level roles based on business needs and your skills/interests. You will have the opportunity to build foundational professional capabilities, gain exposure to core processes and tools, and contribute to meaningful work with guidance and training from experienced colleagues.

• Support day-to-day activities and deliverables aligned to team goals, ensuring tasks are completed accurately and on time
• Coordinate with internal partners to gather requirements, follow up on action items, and ensure timely completion of requests
• Learn and apply internal tools, policies, and procedures; adhere to required controls, quality standards, and compliance expectations
• Provide customer service support by responding to inquiries through approved channels (e.g., phone, email, chat), ensuring timely, accurate, and professional resolution
• Own and track customer requests end-to-end, including documenting interactions, updating case logs/tickets, and following up until closure
• Handle and de-escalate concerns by demonstrating empathy, active listening, and clear communication, escalating complex issues to the appropriate teams when needed
• Meet service standards such as response time, quality/compliance requirements, and customer experience expectations

• Strong communication, information-gathering, and decision-making skills, with the ability to ask effective questions, listen actively, and document key details accurately
• Customer interaction and support exposure in a phone, chat, email, or face-to-face environment; able to navigate multiple systems while maintaining accuracy and quality
• Proven ability to handle complex or sensitive customer interactions with empathy, composure, and sound judgment, including appropriate escalation when needed
• Adaptable and culturally aware, able to adjust to new situations and work effectively with diverse customers and teams across different workplace environments
• Thrives in fast-paced, results-driven settings, with strong time management, prioritization, and attention to detail
• Strong problem-solving skills, able to identify root causes and explain resolutions clearly and confidently to customers and stakeholders
• Quick learner with a growth mindset, able to ramp up on products, policies, and systems; embraces challenges and actively seeks feedback to improve performance
• Proficient computer literacy, with experience using technology and digital tools to troubleshoot issues, communicate professionally, and maintain accurate records