TTEC USRN Case Manager | Make a difference in Patient Care | Work At Home - Manila

Job Description

Your potential has a place here with TTEC's award-winning employment experience. As a USRN Case Manager working remotely in the Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

And even better! Earn a competitive salary package plus a 150,000 Retention Bonus.

What You'll Do

As a US RN Case Manager with our team, you will serve as a vital patient advocate, directly impacting the lives of individuals facing chronic or catastrophic health challenges. You will coordinate comprehensive care plans that ensure patients receive the highest quality, most cost-effective healthcare while maximizing their quality of life and treatment outcomes.

• Patient Assessment & Planning: Conduct thorough assessments of medical, psychosocial, and vocational needs to develop individualized care plans. Collaborate with patients, families, and healthcare teams to establish measurable goals and contingency plans.
• Care Coordination & Implementation: Coordinate resources and services across the entire healthcare continuum, from acute care to home care settings. Negotiate and manage care plans while ensuring provider quality through research and credential verification.
• Patient Advocacy: Serve as the primary advocate for patients throughout their care journey, empowering them to make informed decisions. Communicate patient wishes to all healthcare team members while respecting cultural, religious, and personal preferences.
• Quality Documentation & Compliance: Maintain comprehensive, objective documentation that meets standards and industry guidelines. Ensure all case management activities comply with applicable laws and organizational policies.
• Ongoing Evaluation & Monitoring: Regularly assess plan effectiveness, patient satisfaction, and cost-effectiveness. Modify care plans as needed based on changes in medical condition, family status, or insurance coverage.
• Professional Communication: Demonstrate excellent written and verbal communication skills with physicians, providers, patients, families, employers, and payers. Maintain timely responsiveness to all communications within established timeframes.
• Quality Assurance & Team Collaboration: Meet or exceed quality standards while actively participating in quality improvement initiatives. Serve as a resource and liaison while working toward certification and contributing to team success.

• US Registered Nurse with a minimum of 5 years Clinical Experience in Case Management
• Active, unrestricted multi-state license (or ability to renew in a timely fashion)
• Excellent written and verbal English communication and computer skills
• Positive, proactive, team-oriented approach/attitude
• Time management and organizational skills, flexible, with the ability to work independently
• Ability to work remote with reliable high speed internet

• 150,000* Retention Bonus. (*terms & conditions apply)
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.