Software Implementation Specialist
This a Full Remote job, the offer is available from: Philippines
ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI.While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their time—saving at least one day every week.
Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We’re not just building software. We’re shaping the future of work. Come join us in building the future—together. ?
Customer service is our #1 Core Value at ClickUp, and we want users of all sizes to experience the absolute best customer experience they've ever had.
As a Software Implementation Specialist, you'll play a critical role in enabling user success through delivery of our sold services to Micro and SMB customers.
The Role:
- Maintain an expert knowledge of the ClickUp product to provide targeted support to ClickUp users.
- Partner closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform.
- Manage a book of business with a focus on implementations and recurring delivery
- Deliver end-to-end configuration, and optimization of a customer's ClickUp Workspace
- Create roadmaps to ensure our customers are continuously receiving value.
- Provide initial support for customer inquiries via email or the ClickUp platform.
- Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.
- Maintains expert knowledge of ClickUp's ICPs.
- Provide guidance and mentorship to team mates across the support organization.
- Attainment of team KPIs
Qualifications:
- 3+ years prior experience in a consulting role
- Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
- Fluency in English is required, both spoken and written.
- Demonstrated ability to work effectively and autonomously with global customers across different time zones.
- Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
- Excellent problem-solving and troubleshooting skills.
- Outstanding written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Self-motivated, proactive, and able to work independently.
- Preferred experience in SaaS PPM software or collaborative work management (CWM).
#LI-Remote #LI-NMR
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ClickUp collects and processes personal data in accordance with applicable data protection laws.- If you are a European Job Applicant, see our privacy policy for further details.
- If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.
Please reach out to the recruiter with any questions.
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
This offer from "ClickUp" has been enriched by Jobgether.com and got a 80% flex score.