Pasig - Billing Officer (Vision Network - AU Telco)
Orchid Cybertech Services, Inc. Pasig Full-time
Task and Responsibilities:
- Generate monthly invoices to RSPs and coordinate with bookkeeper and Finance team. ✓ Manage account receivables and account payables.
- Receive, sort, and track incoming payments. Issue receipts for payments received.
- Address our clients' billing questions and issues. Prepare reports and review billing activity for accuracy.
- Customer oriented and have passion in helping resolve customer problems.
- Carefully create, process, analyse, and interpret reports with high level of data accuracy and attention to detail.
- Proficient in generating and presenting reports in excel and PowerBI.
- Ability to forward plan to set up realistic targets and schedules to meet deadlines.
- Generate and maintain RSP performance reports – sales report, active subscribers count according to speed, technology, state etc.
- Manage Vision Network footprint across all technologies and sends monthly report to RSPs – FTTH, FTTB, FTTN and HFC.
- Process and records daily Direct Debit batch for all certified RSPs within IASL billing system.
- Generate miscellaneous charges across all technologies – fault rectification fee, incorrect callout fee, missed appointment fee.
- Escalate any billing related issues to IT/Developer and coordinate with relevant teams.
- Provide 1st level contact for billing/finance related queries such as, but not limited to, billing disputes and enquiries, plans and promotion discounts, and the likes.
- Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
- Understanding of Telecommunication industry regulations.
- Candidate must have bachelor’s degree in accountancy or business management or related courses.
- At least 2-year Billing and Customer Service experience with TPG Telecom.
- Good understanding of IAS and Novus billing systems.
- Excellent verbal and written communication skills.
- Advanced proficiency in Microsoft Excel and office suite.
- Experience with data visualization tool such as Power BI is an advantage.
- Leadership experience is an advantage.
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