Usrn trainer - assistant manager level | healthcare account | makati

Note: Former employee of Teleperformance who is not eligible for rehire, either direct or through a third party, is not eligible for this role.

Role Overview

The US Registered Nurse Trainer is responsible for the effective delivery and administration of clinical training programs for new and tenured nursing staff within the organization. This role ensures that all training content is aligned with client requirements, organizational standards, and U.S. healthcare regulations. The USRN Trainer plays a key role in developing clinical competency, ensuring training quality, and supporting operational readiness across assigned programs.

• Conduct New Hire Training sessions for USRN roles across various clinical programs such as Utilization Management, Case Management, Clinical Appeals, Triage, Claims Review
• Facilitate instructor-led, virtual, and hybrid training sessions using structured methodologies and adult learning principles
• Ensure that all trainees meet clinical competency, documentation quality, and compliance standards prior to deployment to operations

• Develop, review, and update training modules, assessments, return demonstrations, case simulations, and reference materials
• Ensure training content reflects current client guidelines, internal policies, U.S. healthcare protocols, and applicable regulatory standards such as HIPAA
• Collaborate with Operations, Quality, and Client Teams to ensure accuracy and alignment of clinical training programs

• Conduct knowledge assessments, practical evaluations, and certification activities for trainees
• Document trainee performance and provide formal coaching, feedback, and developmental support
• Participate in transition-to-production support such as nesting, shadowing, side-by-sides to ensure successful deployment

• Maintain complete, accurate, and timely records of training attendance, evaluations, progress updates, and training reports
• Ensure strict adherence to confidentiality, compliance protocols, and internal documentation standards
• Prepare and submit training performance reports to Training Managers and other stakeholders as required

• Identify learning gaps, recommend interventions, and facilitate upskill and refresher training sessions
• Participate in training audits, client meetings, policy updates, and calibration sessions
• Contribute to initiatives aimed at enhancing instructional quality, training efficiency, and clinical accuracy

• Active and unrestricted U.S. Registered Nurse license
• Minimum of 2 to 3 years clinical bedside experience such as ER, ICU, Med-Surg, Telemetry
• Minimum of 1 year experience as a USRN Trainer in a BPO or U.S. Healthcare account such as UM, CM, Triage, Appeals, Claims
• Knowledge of MCG, Milliman, InterQual, clinical guidelines, HIPAA requirements, and U.S. medical terminology
• Previous experience in training or clinical education
• Familiarity with adult learning principles, curriculum design, or training methodologies
• Demonstrated proficiency in English communication oral and written
• Strong presentation, facilitation, and interpersonal skills
• Ability to work onsite, remote, or in hybrid training environments as required
• Preferably with experience in instructional design or Learning and Development

1. Validation
2. Interview
3. Assessments
4. Initial interview with Operations
5. Final Interview with Operations

1. Educational Attainment
2. Years of Experience as a USRN Trainer in a BPO or US Healthcare account
3. Years of clinical bedside experience
4. USRN License: What is the validity
5. Able to work onsite in Makati with a shifting work schedule
6. Last Drawn Salary
7. Expected Salary

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Equal opportunity employer.