Customer Success Specialist (Remote) - Muntinlupa

Join us and experience the synergy of innovation and commitment, as we empower businesses worldwide to thrive.

We're looking for a Customer Onboarding & Success Specialist who will play a critical role in helping new users succeed. Most of our users come in through social media

Your job is to personally guide them from signup to success: publishing a great-looking subscription page (takes just minutes!) and attracting their first paying customers.

Job Responsibilities:

• Welcome and Activate New Users: Personally reach out to every new signup to ensure a warm welcome and guide them to publish their first page quickly and confidently.
• Provide Expert Page Reviews: Review user pages and deliver clear, actionable feedback to improve clarity, visual appeal, and conversion potential.
• Coach Non-Technical Founders: Help small business owners with setup—covering everything from pricing and messaging to layout and visuals—making it simple and accessible.
• Lead Live Onboarding Sessions: Host engaging 1:1 onboarding calls, troubleshoot roadblocks in real time, and make the entire experience feel smooth and empowering.
• Be the Voice of the Customer: Share user insights with product and marketing teams to help shape roadmap priorities and messaging strategy.
• Drive Product & UX Improvements: Suggest features, content, and experience enhancements based on real-world feedback and observed user behavior.
• Ensure Continuous Progress: Track user milestones, follow up proactively, and keep customers moving forward toward their goals.

Job Requirements:

• Excellent Communication Skills: You speak and write fluent English, with a friendly, clear, and professional tone.
• People-Centered: You’re warm, patient, and proactive — someone who enjoys helping others succeed and can build trust with U.S.-based clients.
• Relevant Experience: You have 1–3 years of experience in SaaS onboarding, customer success, or other client-facing roles.
• Confident on Video: You’re comfortable running live video calls and walking users through setup, troubleshooting, and strategy in real time.
• Highly Organized: You can manage multiple accounts simultaneously without dropping the ball.
• Product-Savvy: You notice user behavior patterns, suggest improvements, and naturally think in terms of user experience and solutions.
• Startup-Ready: You thrive in fast-paced environments and are excited by the opportunity to make a visible, meaningful impact.
• Strong Onboarding & Training Experience: You have a solid background in guiding clients through onboarding processes, conducting effective training sessions, and ensuring a smooth transition to product adoption.