Call Center Manager | Healthcare (Pooling)
Vector Outsourcing Solutions Quezon City Full-time
Job Description:
- Manage and oversee day-to-day operations of the healthcare voice/call center team
- Monitor team performance and ensure achievement of KPIs
- Lead, coach, and develop team leaders and agents to drive performance and engagement
- Analyze call center metrics and implement process improvements
- Ensure quality standards and compliance with company policies
- Handle escalations and resolve complex customer issues
- Collaborate with other departments to improve customer experience
- Prepare reports and provide insights to senior management
Minimum Qualifications:
- At least 5 years of experience in call center operations with focus in healthcare
- Experience leading startup operations or departments with 50–100 employees
- Strong knowledge of call center metrics and performance management
- Excellent communication and interpersonal skills
- Proven ability to lead and motivate teams
- Analytical and problem-solving skills
- Willing to work onsite in Clark Pampanga
Others:
- Equipment provided
- Onsite setup
Vector Outsourcing SolutionsManila, 10 km from Quezon City
Job Description:
• Manage and oversee day-to-day operations of the healthcare voice/call center team
• Monitor team performance and ensure achievement of KPIs
• Lead, coach, and develop team leaders and agents to drive performance and engagement...
Quezon City
Job Description
Posted on 5 June 2026
Position Title: Director, Global Service Delivery
Job Description:
a. Plan, deliver and execute project(s) and program(s)
b. Ensure execution of delivery work across one or more clients or portfolios, leading...
FoundeverQuezon City
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