Healthcare Administrative Assistant
Healthcare Administrative Assistant
Job Summary
We are looking for a Healthcare Administrative Assistant to provide non-clinical administrative support to healthcare providers in a remote telehealth setting. This role will assist with provider workflows, patient coordination, scheduling, documentation, pharmacy-related administrative routing, lab coordination, and basic medical records processing.
The ideal candidate must have a healthcare education, healthcare background, or relevant healthcare administrative experience. This is a strictly administrative role and does not involve providing medical advice, interpreting clinical information, or making clinical decisions.
Key Responsibilities- Provide administrative support to assigned healthcare providers.
- Monitor and respond to provider administrative requests through internal systems.
- Assist with appointment scheduling, follow-ups, and workflow coordination.
- Handle patient communications through phone, chat, and email for administrative concerns.
- Route medication-related, clinical, or provider-specific inquiries to the appropriate internal team.
- Support pharmacy coordination by updating pharmacy information and routing refill or prescription clarification requests.
- Assist with lab coordination, including entering patient demographic details and tracking pending lab-related tasks.
- Process basic medical records requests following HIPAA-compliant procedures.
- Send and validate HIPAA authorization forms when required.
- Update administrative fields in EMR/CRM systems accurately and on time.
- Document patient and provider interactions using approved templates and SOPs.
- Follow escalation protocols for patient distress, behavioral health concerns, or urgent provider-related issues.
- Maintain strict confidentiality and compliance with HIPAA and PHI handling requirements.
- Must have a healthcare education, healthcare background, or healthcare administrative experience.
- Background as a Medical Assistant, Nursing Graduate, Allied Health Graduate, Healthcare Administrative Assistant, Prior Authorization Specialist, Medical Records Specialist, or similar role is preferred.
- Experience using EMR/EHR, CRM, or healthcare documentation systems is an advantage.
- Prior experience supporting U.S. healthcare, telehealth, behavioral health, or provider operations is preferred.
- Knowledge of HIPAA, PHI handling, and patient confidentiality is preferred.
- Strong written and verbal English communication skills.
- Highly organized, detail-oriented, and comfortable managing multiple administrative tasks.
- Able to work independently in a remote environment.
- Comfortable working U.S. business hours or graveyard shift in the Philippines.
Important Scope Limitation
This is a non-clinical administrative role. The Healthcare Administrative Assistant will not provide medical advice, interpret symptoms, discuss lab results, approve prescriptions, modify clinical documentation, or make clinical decisions. All clinical, medication-related, or behavioral health concerns must be escalated to the appropriate clinical team.
Work Setup- Remote / Work from home
- U.S. business hours / night shift
- Full-time position
- Healthcare/telehealth account
- Secure and reliable work-from-home setup required