Site Reliability Engineer - Makati - ref. c79178415

SITE RELIABILITY ENGINEER

Your expertise in application monitoring, automation, metrics analysis, and incident response will be essential in ensuring the seamless delivery of our software services.

RESPONSIBILITIES:

• Facilitate improved collaboration between development and operations teams by implementing SRE practices and fostering effective communication channels.
• Enhance customer experience by utilizing SRE tools and automation to minimize software errors that impact end users, enabling the prioritization of new feature development.
• Plan and execute incident response strategies to minimize downtime and mitigate the impact of failures on business operations and end users.
• Monitor application performance using service-level agreements (SLAs), service-level indicators (SLIs), and service-level objectives (SLOs) to ensure optimal system health.
• Collaborate with developers to identify critical performance parameters and configure monitoring tools accordingly.
• Collect and analyze metrics to identify resource consumption, abnormal behavior, and potential performance bottlenecks.
• Utilize logs generated by software systems to troubleshoot and investigate issues, ensuring a thorough understanding of the chain of events leading to problems.
• Monitor and manage application latency, traffic, errors, and saturation levels to maintain high system performance.
• Develop and implement service-level objectives (SLOs) and service-level indicators (SLIs) to set quantifiable goals and measure actual performance against those goals.
• Collaborate with stakeholders to define and enforce service-level agreements (SLAs) that outline the consequences of not meeting established SLOs.
• Manage operations tasks, including emergency incident response, change management, and IT infrastructure management.
• Provide system support to development teams, assisting in the creation of new features and stabilization of production systems.
• Conduct post-incident reviews to identify areas for improvement and document solutions in a shared knowledge base, enabling efficient problem resolution in the future.

REQUIREMENTS:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
• Proven experience as a Site Reliability Engineer (SRE) or in a similar role.
• Proven AWS experience and Terraform.
• Strong understanding of software development lifecycle and DevOps principles.
• Proficiency in application monitoring tools and techniques.
• Familiarity with service-level agreements (SLAs), service-level indicators (SLIs), and service-level objectives (SLOs).
• Experience with incident response management and change management processes.
• Solid knowledge of system performance metrics and analysis.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and collaboration abilities, with the capacity to work effectively in cross-functional teams.
• Knowledge of automation tools and scripting languages is preferred.
• Familiarity with cloud technologies and distributed systems is a plus.
• Ability to adapt to a fast-paced and dynamic work environment.

• Shift: Monday to Friday: 6:00am- 3:00pm or 7:00am- 4:00pm PH Time; depending on business needs
• Location: Makati | *Work from Home Until Further Notice
• Status: Full time / Contractor