IT Onboarding and Offboarding Analyst (IT Buddy)
Indra Philippines Manila
The Role
As an IT Onboarding & Offboarding Analyst (IT Buddy) you will be tasked with greeting new hires on their first day and provide a comprehensive introduction to the company's IT infrastructure and will be the POC for level 1 IT requests such as:
- Assisting with setting up workstations, email accounts, and access to necessary systems.
- Guiding new employees through company IT policies and procedures.
- Address basic IT-related questions regarding hardware, software, network access, and internal applications.
- Troubleshoot minor technical issues and direct more complex problems to the appropriate IT support team.
- Share best practices and company-specific knowledge about IT tools and processes.
- Provide informal training on key IT functions relevant to the new employees role.
- Establish a positive rapport with new hires, making them feel comfortable asking questions and seeking assistance.
- Introduce new employees to other team members within the IT department.
- Regularly check in with new employees to monitor their progress and address any concerns.
- Communicate effectively with the IT Manager regarding any issues or feedback from new hires.
- At least 2 years actual experience in providing IT on-site support
- Experience in provisioning for newly onboarded and deprovisioning for exiting resource/employees.
- Knowledgeable in IT onboarding and offboarding process including essential tools/software use for monitoring and tracking of release and returned devices/equipment.
- With great enthusiasm and excellent communication skills
- Willing to work onsite in Ortigas, Pasig City
Private AdvertiserManila
for head office and branch
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Job Description
Description
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Summary of Work Activities and Responsibilities
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