Customer Support Representative for Non-Voice Account Offer
Talent Outsourcing Channel Solutions Cagayan de Oro Full-time
As a Customer Support Representative, you will play a vital role in providing exceptional customer service and support to our clients. This full-time position is based in Cagayan de Oro, Misamis Oriental, and will involve handling customer inquiries and concerns through non-voice channels such as email, chat, and social media.
What you'll be doing- Responding to customer inquiries and resolving issues in a timely and professional manner
- Providing accurate information and guidance to customers regarding our products and services
- Documenting customer interactions and maintaining detailed records
- Identifying opportunities to improve customer satisfaction and suggesting process enhancements
- Collaborating with cross-functional teams to ensure a seamless customer experience
- Adhering to company policies, procedures, and quality standards
- Excellent written communication skills with the ability to clearly and effectively convey information
- Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
- Proficient in using various customer service and communication platforms
- Attention to detail and the ability to multitask in a fast-paced environment
- Proven track record of providing outstanding customer service
- Flexibility to work in a non-voice customer service role
Apply now to become a part of our dynamic team and make a meaningful impact in the world of customer service.
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