IT Field Support Engineer - BGC

Location: BGC, Taguig

Requirements:

• Must be fluent in English.
• Must have permit to work in the country of the work location
• Training and Certification in IT and server storage would be an advantage.
• Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.
• Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

Primary Job Functions:

• Manage the spares movement inbound and outbound the warehouse
• Resolution of minor incidents that are raised by our customers
• Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Other responsibilities:

• Manage spare parts inventory movement and coordinate deliveries.
• Conduct quarterly stock takes and audits.
• Perform minor hardware maintenance tasks and conduct proactive audits.
• Perform quarterly preventive maintenance.
• Communicate effectively with customers and provide timely updates for service calls.
• Continuously learn new skills and update internal procedures.
• Source local service partners and logistics suppliers.
• Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.
• Maintain clean and organized work areas, and adhere to ESD and OHS requirements.

Required Deliverables:

• Maintain over 95% accuracy between inventory database and actual warehouse stock.
• Resolve supported incidents or tickets within SLAs.
• Ensure prompt, professional, and reliable customer communication.
• Meet commitments made to customers or reschedule with their approval.
• Continuously improve technical and non-technical skills.
• Escalate issues through proper channels in a timely manner.
• Adhere to company policies.
• Ensure onsite support availability.
• Collaborate with the team for local parts sourcing.