PRODUCT OWNER - ITSM Product Owner | ServiceNow / Jira / BMC Helix
Par Excellence Search Consulting Inc Makati Full-time
Client Profile: A global leader in optical lens technology, building its Center of Excellence in the Philippines to drive innovation and growth.
Work Setup: Hybrid (2D onsite, 3D WFH)
Work Location: Makati
The successful candidate will be responsible for prioritizing features, and ensuring that the development and implementation team delivers value, enhance service delivery, improve efficiency, and create a better experience for our organization.
Work Setup: Hybrid (2D onsite, 3D WFH)
Work Location: Makati
Work Sched: normal dayshift but since this is part of global, will be attending meetings with stakeholders from other regions.
The ITSM & Monitoring Product Owner plays a pivotal role in defining, communicating, and executing the product vision and strategy for our ITSM and Monitoring platforms, aligning it with business objectives and driving continuous improvement.The successful candidate will be responsible for prioritizing features, and ensuring that the development and implementation team delivers value, enhance service delivery, improve efficiency, and create a better experience for our organization.
They will also act as key interface and single point of contact with senior business leadership for topics related to their relevant domains.
What you’ll do:
- Product Vision and Roadmap: Develop and communicate a clear product strategy aligned with stakeholder objectives
- Requirements Definition and Prioritization: Collaborate with stakeholders to understand needs, look for opportunitiesand understand workflows.
- Technology Solution and Delivery: Work closely with development and implementation teams to ensure technology solutions meet business needs and deliver on time on budget.
- Stakeholder Communication: Engage with senior business stakeholders to understand their needs and challenges
- Usability and User Experience: Gather user feedback and incorporate usability improvements into productdevelopment
- Product Performance and Optimization: Measure and track key performance indicators (KPIs) to assess productsuccess
- Compliance and Risk Management: Ensure that technology solutions comply with relevant regulations and standards
- People Management: Drive a high performing team
QUALIFICATIONS:
- Bachelor's degree in a relevant field (e.g. Engineering, Computer Science) or equivalent experience.
- Strong background in the ITIL framework, with ITIL 4 Foundation certification highly preferred.
- 10-15 years of experience in product ownership or related roles.
- Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) certification
- SAFe Product Owner/Product Manager (POPM) certification
- Experience with implementing ITSM platforms (e.g., ServiceNow, Jira Service Management, BMC Helix, Fresh Service etc.)
- Exceptional communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
- Strong leadership capabilities, with a track record of motivating and managing high-performing IT teams.
- Excellent analytical and problem-solving skills, with the ability to resolve complex technical and operational issues.
- Familiarity with IT governance and compliance frameworks such as ISO 27001, PCI-DSS and related standards is a plus.
- Creative thinker with a proactive, can-do attitude and a service oriented mindset.
If you’re passionate about technology, service excellence, and driving impactful change, we’d love to hear from you.
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