Customer Service Representative (Telecommunication)

We’re looking for a customer-focused and tech-savvy professional to join our team as a Customer Service Representative for a Hong Kong–based telecommunications account. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional service across voice, email, and chat channels.

Job Key Responsibilities:

• Provide top-notch customer service through voice, email, and chat channels, ensuring prompt and accurate responses.
• Assist customers with inquiries, resolve issues, and ensure a positive experience with the Company’s services.
• Maintain a high level of professionalism and empathy when interacting with customers, especially during challenging situations.
• Accurately document customer interactions and update records in the system.
• Collaborate with team members to ensure smooth workflow and maintain service level agreements.
• Provide general customer service support to strengthen relationships between customers and the Company.
• Maintain communication with your Team Manager/Operations and other departments as needed.
• Support a list of specific online or administrative tasks delegated by the client.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform appropriate duties as assigned by Management.

Job Qualifications:

• At least 2 years of customer service experience in a BPO or telecommunications account (voice, email, and/or chat support).
• Excellent English communication skills — both written and verbal.
• Strong customer service mindset with professionalism and empathy when handling concerns.
• Ability to troubleshoot telecom-related issues such as connectivity, billing, or account management.
• Proficient in CRM systems, ticketing tools, and Microsoft Office applications.
• Highly organized, adaptable, and detail-oriented.
• Strong team collaboration and problem-solving skills.
• Amenable to work onsite at Ortigas Center, Pasig, and on a shifting schedule.
• Experience supporting international clients, especially from the Asia-Pacific market, is an advantage.
• Bachelor’s degree or equivalent work experience preferred.