Operations Supervisor
Operations Supervisor
Account: Telco / Telco SalesWork Location / Setup: Onsite, Davao and Makati
Shift Schedule: GY
Job Description:
The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:
Remote Customer Service:
Providing support via phone, online chat, or text.Handling a high volume of low-complexity inquiries.
Analyzing and resolving lower-volume, higher-complexity inquiries.
Distribution Center Customer Service: Acting as liaison between customers, production, and distribution departments for specific orders.
Providing technical and non-technical support in walk-in service centers.
Responsibilities: Executes specialized projects and activities according to set principles.
Generates and manages own workload with minimal instructions.Supervises less experienced professionals, ensuring quality and accountability.
Improves day-to-day activities and processes within the team.
Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.
Typically manages a team of Individual Contributor co-workers.
Required Skills:
Comprehensive knowledge of the discipline and operational best practices.Ability to lead, supervise, and improve team processes.
Non-Negotiable Requirements: With BPO Telco/Telco Sales background but no specific number of months or years of experience
With at least 2 years and above of BPO operations supervisor /team leader experience.