Team Lead – Technical Support
XP Plus Solutions Inc. Cebu Full-time
About the Role:
We seek a high-performing Team Lead – Technical Support to drive excellence in our support team. This role is ideal for a top technical support agent with outstanding CSAT or QA ratings. No supervisory experience is required—just leadership by example.Experience in web hosting services is a plus.
Key Responsibilities:
- Provide technical guidance and mentorship.
- Monitor CSAT, QA, and efficiency metrics to improve performance.
- Assist in training and onboarding new team members.
- Assist in creating process and call flows.
- Assist in authoring knowledgebase document.
What We’re Looking For:
- Proven success in a technical support role with top CSAT or QA scores
- Experience with web hosting services is a plus
- Knowledge on how internet domain registrars work would be a plus, internet registrars being companies like cloudflare.com, dot.ph, and godaddy.com
- Knowledge on DNS configuration would be a plus, such as setting up A records, CNAMEs, MX records, and TXT records
- Strong troubleshooting and problem-solving skills
- Excellent communication and mentoring ability
- Initiative and a collaborative mindset
- Step into leadership without prior supervisory experience.
- Work in a supportive, growth-oriented environment.
- Competitive salary and benefits.
If you're a top-performing support agent ready for the next step, apply today!
Hirebiz Inc.Cebu City
We take pride in providing excellent customer experiences and are looking for a skilled Technical Support Representative to join our team in Cebu City.
Job Summary: We are looking for a Technical Support Representative with prior experience...
**********Cebu City
Job Description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you'll be a part of bringing humanity to business...
Select VoiceComCebu City
Select VoiceCom is currently looking for a Tier 1 Helpdesk/Technical Support to start ASAP!
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all...