Front Desk Attendant
Reverie Esthetic & Hair Center Muntinlupa Full-time
About the role
Reverie Esthetic & Hair Center is seeking a dedicated and professional Front Desk Attendant to join our team. This is a full-time position based at our location in Fairview, Quezon City, Metro Manila. As the first point of contact for our guests, you will be instrumental in creating a welcoming and professional atmosphere that reflects our commitment to exceptional service.This role is vital to our operations, as you will be responsible for managing guest interactions, administrative tasks, and ensuring a seamless experience from the moment clients arrive at our center.
What you'll be doing- Greeting guests with warmth and professionalism as they arrive at the center
- Managing the front desk reception area, ensuring it remains organized, clean, and welcoming at all times
- Handling telephone enquiries and directing calls to appropriate staff members or departments
- Processing guest check-ins and check-outs with accuracy and efficiency
- Scheduling and confirming appointments for esthetic and hair services
- Maintaining accurate records of guest information and service bookings
- Processing payments and handling cash transactions with precision
- Responding to guest enquiries about services, packages, and center facilities with knowledge and enthusiasm
- Maintaining confidentiality of guest information and adhering to data protection protocols
- Collaborating with service staff to ensure guest needs are met and expectations exceeded
- Reporting any issues or concerns to management promptly
- Proven experience in a front desk, reception, or guest services role, preferably within the hospitality or wellness industry
- Excellent communication and interpersonal skills with the ability to interact confidently with diverse clientele
- Strong organisational abilities with proficiency in managing multiple tasks simultaneously
- Proficiency in using computer systems and booking management software; experience with hospitality management systems is advantageous
- Professional appearance and demeanour with a genuine passion for delivering exceptional customer service
- Reliability and punctuality with a strong work ethic
- Ability to remain calm and composed in busy environments and handle challenging situations with grace
- Basic mathematical skills for accurate cash handling and billing
- Flexibility and willingness to work as part of a team
- Knowledge of beauty and wellness services is preferred but not essential; training will be provided
What we offer
At Reverie Esthetic & Hair Center, we value our team members and are committed to creating a positive and supportive work environment. We offer competitive compensation commensurate with experience and qualifications. Our team members enjoy opportunities for professional development and training, and employee discounts on our premium esthetic and hair services.We believe in fostering a collaborative culture where every team member contributes to our mission of delivering exceptional experiences to our guests. You will have the opportunity to grow your career within our expanding organisation whilst working in a dynamic and rewarding environment.
About us
Reverie Esthetic & Hair Center is a premier destination for high-quality esthetic and hair services in Metro Manila. We are dedicated to helping our guests look and feel their best through our comprehensive range of treatments, services, and expert care.Our mission is to provide a sanctuary where clients can experience rejuvenation and transformation in a professional and welcoming environment. We pride ourselves on our team of skilled professionals, our commitment to excellence, and our focus on delivering personalised service.
At Reverie, we believe that beauty and wellness go hand in hand, and we are passionate about making a positive difference in our guests' lives.
If you are a customer-focused professional with a passion for delivering outstanding service and want to be part of a dynamic team, we would love to hear from you. Apply now to join Reverie Esthetic & Hair Center.
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