Inside Sales Representative

SUMMARY

The ideal candidate is highly organized, detail-oriented, and possesses strong communication and relationship management skills.

JOB RESPONSIBILITIES

• Assist the sales team in identifying, qualifying, and nurturing leads.
• Develop and maintain a strong understanding of the company’s products and services.
• Provide accurate product information and sales support to prospective and existing customers.
• Support deal progression by coordinating pricing, documentation, and follow ups.

• Establish and maintain strong working relationships with vendor partners.
• Coordinate with vendors to obtain pricing, product details, and technical or commercial support.
• Assist in negotiating terms and conditions to ensure competitive and favorable agreements.

• Prepare and deliver accurate, timely quotes aligned with customer requirements.
• Collaborate with sales teams and vendors to ensure pricing accuracy and completeness.
• Track quote status and follow up to help convert opportunities into closed sales. RFP Management
• Manage the RFP process end-to-end, including requirements gathering and coordination with internal teams.
• Ensure proposals are completed accurately, professionally, and submitted on time.
• Follow up on submitted RFPs to address questions or clarifications from prospects.

• Maintain accurate and up-to-date customer records in the CRM system.
• Deliver excellent customer service by responding promptly to inquiries and resolving issues.
• Build and nurture long-term customer relationships to drive retention and repeat business.

• Track sales activities and provide regular performance reports to management.
• Analyze sales data to identify trends, gaps, and opportunities for improvement.
• Support the development and execution of sales strategies and plans.

• 5+ years of experience in inside sales or a similar sales support role.
• Strong understanding of IT products and services.
• Excellent communication, presentation, and negotiation skills.
• Proven ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in CRM systems and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively with cross-functional teams.

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.