Accounts Receivable Officer

The successful candidate will focus on minimizing financial risk while delivering exceptional customer service and fostering continuous process improvements within the finance operations domain.

Key Responsibilities

• Active Portfolio Management: Independently oversee daily tasks for an assigned customer portfolio, utilizing detailed financial analysis to monitor account health and ensure targets and performance metrics are consistently met or exceeded.
• Risk Mitigation: Proactively diminish bad debt risk by driving the collection of all receivables and assisting with order management workflows as required.
• Critical Escalation: Identify and immediately engage management regarding significant account deterioration or high-priority disputes that pose a potential risk to the organization’s financial position.

• Query Resolution: Ensure customer queries received through various communication channels are handled in a timely, professional, and efficient manner.
• Collaborative Support: Actively participate in customer meetings and collaborate with internal stakeholders to resolve complex disputes and improve overall collection outcomes.

• Financial Closing: Support monthly and annual closing activities to ensure the timely and accurate finalization of financial records.
• Process Optimization: Proactively identify and implement solutions focused on continuous process improvement within the collections and disputes lifecycle.
• Documentation & Knowledge Sharing: Assist in training initiatives, maintain up-to-date Standard Operating Procedures (SOPs), and ensure all portfolio-specific handbooks are current.

Requirements

• Education: University Degree or equivalent in Business Administration, Economics, Finance, or Accounting.
• Professional Tenure: Previous work experience in a multinational environment, specifically within Finance or Accounting, is highly advantageous.
• Process Improvement: Demonstrated experience in developing and implementing solutions with a focus on operational efficiency.

• ERP Proficiency: Essential experience with ERP systems (preferably SAP) and intermediate proficiency in system navigation.
• Software Mastery: Above-average knowledge of the Microsoft Office suite.
• Customer Management Tools: Experience with Salesforce, Genesys Telephony solutions, or similar customer-centric platforms is preferred.
• Language Skills: Fluent written and verbal business communication skills in English.

• Analytical Thinking: Ability to analyze financial data and account trends to drive informed collection decisions.
• Relationship Management: Strong skills in collaborative influencing and building cooperative working relationships across functions.
• Financial Governance: Solid understanding of finance operations, accounting principles, and process excellence frameworks.