Korean Bilingual Agents (Hybrid, Voice)
UST Global Taguig Full-time
Duties/Responsibilities:
- Receive and respond to inbound phone calls for customer assistance
- Respond to outbound phone call requests
- Document all calls in ticketing and tracking systems
- Respond to customer inquiries and provide data to customers within a required time frame
- Act as liaison between claims department and providers
- Research customer claims in the primary payor systems
- Ensure highest level of customer service on every call
- Perform other duties as assigned or necessary
Qualifications:
- Excellent verbal and written communication skills (Korean and English)
- High school degree required
- Experience in a call center an advantage
- Knowledge of Medicare/ Medicare Advantage plans an advantage
- Maintain a full comprehensive understanding of the covered plan benefits
- Excellent verbal and written communication skills
- Attention to detail and problem-solving skills
- Basic understanding of MS Office applications, especially Word and Excel
- Amenable to work in a shifting schedule depending on business need and work in hybrid setup (McKinley office)
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