Customer Service/ Technical Support Representative - Accepting College Graduates -No Experience!
Trinity Workforce Solutions Inc Cebu
We are seeking a motivated and enthusiastic Customer Service/ Technical Support Representative to join our growing team in Cebu IT Park. This entry-level position is ideal for individuals with a passion for technology and customer service. The successful candidate will provide assistance to customers experiencing technical issues, ensuring a high level of customer satisfaction while building their technical skills and knowledge.
Location: Cebu IT Park, Cebu CityEmployment: Full-Time
Work Set-up: Pure onsite
Qualifications- College Graduates (Any program/degree) NO EXPERIENCE NEEDED!
- Or Senior High School (SHS) must have at least 6 months BPO/Call Center experience
- Or College Undergraduates must have at least 6 months BPO/Call Center experience
- Good English Communications Skills
- Has the ability to converse well with customers
- Preferably with basic understanding of computers, webmail, and other basic trouble shooting
- Willingness to learn and adapt to new technologies and processes.
- Amenable working onsite/in the office
- Amenable working in graveyard shift/shifting schedule
Benefits:
- Earn a salary package up to 17k!
- After training 2750 plus monthly performance bonus
- 675 New Hire bonus
- HMO Coverage- Day 1- up to 300k MBL
- after 1 year- enroll free 2 dependents
- after 2 years- unlimited dependents
- Group Life insurance Coverage up to 1 million
- 18% Night Differentials
- 12 unused PTO convertable to cash
- Provide first-line technical support for customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to client's products/subscription.
- Document and track customer interactions and technical issues in the support system.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
TTECCebu City
Your potential has a place here with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC
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