Sales Coordinator (Corporate Sales - BE Hotels & Resorts)

Position Overview:

The Sales Coordinator works closely with the team to ensure timely follow-ups, tracking of sales activities, and assisting with client proposals and contracts.

Key Responsibilities:

1. Sales Support

• Provide administrative assistance to the sales team by preparing sales proposals and contracts (keeping event logs updated in the system).
• Maintain and update sales leads, client databases, and booking information in the CRM system.
• Assist in tracking and monitoring sales targets to ensure goals are on track.

1. Event and Group Booking Coordination

• Coordinate event and group bookings with property sales and events teams.
• Prepare contracts and Banquet Event Orders (BEOs) when needed.
• Assist with venue availability and booking blocks to keep records updated.
• Prepare BEOs and internal documentation for internal teams.

1. Sales Administration and Reporting

• Prepare and distribute reports (weekly, monthly, quarterly) to track sales performance and key metrics.
• Assist with meeting presentations and materials for client meetings, sales calls, and events.
• Maintain organized records of sales activities, contracts, and client interactions for follow-ups.

1. Client Relationship Management

• Support the sales team in nurturing and maintaining relationships with existing clients and key accounts.
• Ensure high-quality customer service is provided by liaising between clients and various hotel departments
• Assist in organizing follow-up activities to ensure customer satisfaction and build loyalty.5. Marketing and Promotions6. Internal Communication and Coordination7. Administrative TasksQualifications:Key Competencies:
• Assist in implementing promotional campaigns, offers, and events to drive sales and attract new customers.
• Help organize and execute promotional events, trade shows, and client meetings.
• Ensure the sales team has the necessary marketing materials and product information to effectively promote the hotel’s services.
• Liaise with property operations, front desk, and internal teams to ensure all client requirements are met and delivered to standard.
• Facilitate seamless communication across departments to meet customer expectations and ensure smooth operations.
• Coordinate with the marketing team to ensure that promotions, packages, and other offerings align with sales strategies.
• Manage scheduling, filing, and other administrative duties as needed to support the sales department.
• Organize travel arrangements and logistics for the sales team when necessary.
• Strong communication skills (both written and verbal).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software.
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy in all tasks.
• Ability to work well under pressure in a fast-paced environment.
• Strong interpersonal skills and the ability to collaborate effectively with internal and external stakeholders.
• Excellent time management and organizational skills.
• Strong problem-solving abilities and initiative.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude and professional demeanor.
• Strong attention to detail and accuracy.
• Team player with the ability to work independently.