Team Leader

Lead. Coach. Inspire. Make a Difference.

Ready to take your leadership career to the next level?

We're looking for a Team Leader who is passionate about developing people, driving performance, and delivering exceptional customer experiences within a healthcare environment. If you enjoy coaching teams, solving challenges, and creating a positive impact every day, this role is for you.

What You'll Do

As a Team Leader, you'll play a critical role in motivating and guiding a team of customer service professionals to achieve operational excellence.

You will:

• Lead, mentor, and coach a team to consistently meet productivity, quality, attendance, and customer experience goals
• Monitor team performance and provide actionable feedback, coaching, and development plans
• Partner closely with Operations, Workforce, Quality, Training, and HR teams to drive business results
• Conduct regular team huddles, coaching sessions, and performance reviews
• Resolve employee concerns and support a positive and engaging work culture
• Analyze performance metrics and identify opportunities for process improvement
• Handle customer escalations and support resolution of complex cases
• Develop future leaders by identifying high-potential team members and providing growth opportunities
• Ensure compliance with company policies, procedures, and client requirements

What We're Looking For

• Bachelor's Degree in Management, Marketing, Life Sciences, or a related field
• At least 1 year of experience in a Team Leader, Supervisor, or People Leader role
• Customer Service, BPO, Contact Center, or Healthcare experience preferred
• Experience managing performance metrics such as Quality, Productivity, Attendance, and Customer Experience

• Strong leadership and coaching abilities
• Excellent verbal and written communication skills
• Analytical and problem-solving mindset
• Strong presentation and facilitation skills
• Process improvement and performance management experience
• Ability to thrive in a fast-paced and changing environment
• Strong stakeholder and relationship management skills
• High level of accountability and sense of urgency
• Proficiency in Microsoft Office and other business applications

• Lead a high-performing healthcare team
• Build leadership and people management expertise
• Partner with industry professionals and business leaders
• Drive meaningful impact on customer and patient experiences
• Unlock growth and career advancement opportunities

Ready to lead, inspire, and make a difference? Apply today and take the next step in your leadership journey with us.