Chat Support Agent! No Experience Required!
Cebu City | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Chat Support Agents in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Chat Support Agents to provide assistance via chat, email, and messaging platforms without phone interaction.
Responsibilities:
- Respond to customer inquiries via chat or email
- Provide accurate information on products, services, or accounts
- Resolve issues efficiently
- Log all interactions in the system
- Escalate complex issues to supervisors
- Maintain service quality and client satisfaction metrics
Schedule & Training:
- Shifts include nights, weekends, and holidays
- Paid training on chat support tools and procedures
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong written English communication
- Customer-focused, detail-oriented, and solution-driven
- Basic computer skills and multitasking
- Willing to work onsite in Cebu City
- Competitive pay with incentives
- Career development and mentorship opportunities
- Collaborative and supportive work environment
Apply Now
Start your career as a Chat Support Agent at Caldwell and assist customers through chat and email while growing professionally.