Customer Support Officer – Insurance (Non-Voice) | Cebu - AUS SHIFT

apartmentQBE Insurance placeCebu scheduleFull-time calendar_month 
Primary Responsibilities
  • Delivery of assigned work to a high quality in line with appropriate audit standards, scheduled completion dates and prioritization
  • Comply on provided legislations, industry codes, company policies and procedures.
  • Adherence and ensure all processing is accurate and within organizational policies, processes, procedures as applicable to the role
  • Build and maintain effective partnerships with local and onshore stakeholders
  • Proactively assists in the identification of critical and non-critical service delivery performance issues and improvement opportunities related to tasks given
  • Process all transactions related to product, process and policies and accomplish all reports as required
  • Properly assess completeness of documents received and provide solutions if incomplete

Job Requirements:

  • At least 2 years customer service experience preferably within the BPO, insurance and/or financial industry
  • Amenable to working on AUS shift
  • Open to working on a hybrid work arrangement
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