Customer Service Associate | WFH - Dayshift
ProgressPro Services, Inc. Cebu
Customer Service Associate will be responsible to act as a liaison between a multi-currency mobile wallet and its users through live chat, call or email. The Associate is expected to have excellent communication skills to provide satisfactory solutions to a diverse range of queries
Job Description:
- Promptly replies to email/chat from users
- Answer calls from user or make calls to users when required
- Provides a holistic solution to customer queries
- Delivers the required service level
- Accurately document customer requests
- Accurately fill out online forms/sheets
- Provides empathy to ensure customer satisfaction
Job Specification:
- Excellent verbal and written communication skills
- Has previous email/chat support and call experience or any relevant customer service experience in a BPO setting
- Proficient in using MS Office, particularly MS Excel
- Excellent problem-solving
AmazonCebu City
Role: Customer Service Associate (CSA) – Regular/ Permanent
Job Type: Permanent, Full-time
Location: AiA building, Cardinal Rosales Ave, Cebu City, 6000 Cebu
Our mission at Amazon is to be Earth’s most customer-centric company, and our award...
Cebu City
JOB DESCRIPTION:
Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs...
Wells FargoCebu City
About this role:
Wells Fargo is seeking a Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference...