Customer Service Specialist
E-Commerce Customer Service Specialist
Are you passionate about creating meaningful connections and helping customers have the best online shopping experience? Looking to be part of a dynamic and supportive team where growth and collaboration are part of the culture?
We’re on the lookout for an E-Commerce Customer Service Specialist who’s excited to deliver exceptional service across our digital platforms. Reporting to the E-Commerce Assistant Manager, you’ll be at the frontline of our online marketplace, assisting customers with their needs and making sure every interaction ends on a high note.
You'll be the reassuring presence behind every chat and email—listening closely, solving concerns with care, and helping customers find exactly what they need. Recommending the right products will be second nature to you, and your genuine care will drive loyalty and sales.
You’ll collaborate with our Fulfillment and Marketplace teams to resolve any issues swiftly, keeping the customer experience seamless. With your product knowledge and customer-first mindset, you’ll also spot opportunities to upsell and help customers discover more of what they love.
And yes, we’ll keep you updated with all the latest product info and campaigns, so you’re always equipped to provide the best support possible.
Are you the one we’re looking for?
We believe in nurturing our people—so if you’re eager to learn, grow, and thrive in a fast-paced e-commerce environment, we can’t wait to meet you!
Requirements:
- Degree in Communications/Marketing and/or a related field
- Excellent written and verbal communication skills in English
- Familiarity with online marketplaces and social media communication platforms
- Knowledge and/or work experience in health supplements, diet, nutrition, and human anatomy is a plus
- Resourceful, proactive, and adaptable
- With good organizational skills and attention to detail
What we offer
At Total Nutrition Corporation, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you'll enjoy a range of benefits, including:
- Comprehensive health insurance coverage
- Generous paid time off and holiday leave
- Opportunities for professional development and career advancement
- Team-building activities and company social events
- Discounts on our high-quality nutrition products
About us
Total Nutrition Corporation is a leading provider of premium health and wellness products, committed to helping our customers achieve their fitness and nutrition goals. With a strong focus on innovation and customer satisfaction, we have earned a reputation for excellence in the industry.Join our growing team and be a part of our exciting journey!
Apply now and become our next Customer Service Specialist!