Technology Service Management Service Lead | Manila and Cebu
QBE Insurance Manila Full-time
Responsibilities:
- Work with the IT Service Manager to ensure alignment of objectives with IT strategies, maximising productivity and performance within QBE.
- Define and implement plans, controls, and Management Information (MI) for managing functions, suppliers, and services.
- Responsible for service improvement activities as part of the Continuous Service Improvement Plan.
- Contribute to the wider IT strategy by providing relevant information for decision-making.
- Maintain awareness of technical and legislative changes, and industry best practices, and ensure adherence to ITSM processes.
- Build positive relationships with key stakeholders to meet current and future business needs.
- Provide leadership, mentoring, and coaching to the team and wider IT organisation.
- Act as the divisional owner for Incident & Request Management, ensuring customer satisfaction.
- Manage support teams and suppliers to meet agreed service levels and drive service improvement initiatives.
- Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritising resources in response and formalising, where required, in conjunction with the first line risk team.
Work Experience:
Necessary Work Experience includes:
- Significant relevant experience.
Preferred Work Experience includes:
- Experience in multiple IT Service Management disciplines.
- Experience in a multi-supplier, multi-site, multicultural organisation.
Qualifications:
Necessary Qualifications include:
- ITIL V3 foundation certificate required.
Travel Frequency:
Occasional (approximately 5-10 trips annually)
US Only - Physical Demands:
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer.Incumbent must be able to lift basic office equipment up to 20 lbs.
Manila
Service Manager is mandatory
Experience managing teams and external stakeholders
Strong understanding of SOP-driven environments
Exposure to brand standards, QA, or audit-based roles is an advantage
Structured, professional, and confident in managing scope...
QBE InsuranceQuezon City, 10 km from Manila
Responsibilities:
• Work with the IT Service Manager to ensure alignment of objectives with IT strategies, maximising productivity and performance within QBE.
• Define and implement plans, controls, and Management Information (MI) for managing...
Manila
About the role
As the Service Delivery Operations Manager at PCWORX IT Solutions, you will be responsible for managing the smooth delivery of IT services to our diverse client base. In this critical role, you will lead a team of dedicated...